Once the product is shipped, the tracking number, along with all shipping information will be sent to the customer via email. Once this information has been provided to the customer, the customer assumes all responsibility for lost or damaged packages/product.

Customers outside of North America should note that products may or may not be shipped using non-trackable methods, therefore shipped at the risk of the customer. ALLEZ will not be held responsible for lost or damaged packages/product.

It is the responsibility of the customer to contact the courier in the case of a lost or damaged package once the shipping information has been sent to the customer from ALLEZ via email. ALLEZ will not be held liable in any case of lost or damaged product/packaging.

ALLEZ will not be held responsible for international duties on any packages leaving Canada. ALLEZ has no control over international duties, and the purchaser will be held responsible for any charges imposed.